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thekraken OP wrote (edited )

I can certainly see this being the case, for sure. I haven't tried middle of the night calling myself, but I tend to rely more on the social engineering side of it, so I prefer someone who speaks English well and whom I can build a report with. I have even had a CS person decide to 'take charge' of my case, and monitor my claim and call me back with updates over the course of several day, until the process was complete and I got my refund. This was mostly due to how nice I was to them and how upset/bothered I was with my 'experience' with the 3rd party seller.