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UniqueEye wrote

I work as a customer host at Walmart. I regularly catch people tagswapping merchandise at Walmart. I watch self checkout like a hawk because people keep thinking "It's easy, I'll get away with it, they're not really watching" but I am. To be clear though, just because I watch when I'm there, doesn't mean that other employees do the same. I tend to watch for large merchandise tagswapping. For example, a vaccum cleaner ringing up as clothing is a big red flag for me. If the description is different is also a big red flag for me.

For example, a cooler ringing up as "ICE BAG" for $2 when it's a huge cooler. If you keep the differences between the actual price tag and the tagswapped tag minimal, then you have a much higher ability to get away with tag swapping, even when I'm watching.

If I check your receipt and suspect you of tagswapping, I will verify the UPC code from the receipt to the item that I am suspicious of. If I am suspicious of every item in the cart, then I will go through every item, pulling them out of shopping bags and the like. If the item in your cart does not match the UPC, then I confiscate the item and explain why, and offer to get management if they disagree. I cannot touch personal backpacks, purses, etc.

You can always refuse the receipt check and I can't follow you outside, but if I'm sure I would have found something, then I log your description, which Self checkout register you were on, what the estimated retail value was, and some other notes. I can let the APA (Asset Protection Associate, plainclothes AP) know when I see you in the store again.

I consider tagswapping shoplifting.