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yam wrote

The linked video, "Guy Breaks Up Fight By Eating Chips", is wonderfully elusive de-escalation.

It's a useful guide but not applicable in some situations. I've often seen harassment of someone while they're doing a talk or lecture. In that case starting a random conversation (Distraction) with the target is useless, because the issue is that they're being distracted. An open call out (Direct) can further escalate the situation. In such a case, I've been told that it's best to divert, by kindly asking the harasser to have a conversation elsewhere.