“We’ve had conversations with more than 20 members of civil society, academics, in some cases these were civil rights organizations, experts in race relations from around the world,”

I'm gonna call bullshit on that one, unless they happened to be referring to all the people that chewed them out for their lack of response (who probably also fit those descriptions). I'm sure that those 20 or so members could also negatively impact Facebook's profit margins hence the new measures taken here.