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veuzi wrote (edited )

I don't think I ever saw the customer service guys as we had two boiler rooms for two different product categories in the same office. I bet it was at an entirely different office if at all. Most of the regretting customers would just return it via mail and sometimes get a refund. Our bosses would keep statistics on percentages of sales that were returned. They wouldn't dock our pay or anything like that, but the return % would be taken into account in annual employee reviews which I guess would dictate whether you got a promotion or not. I didn't stick around long enough to find out anyway.

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